Impress Computers is the only vendor that I have seen exceeding my expectations.

I wanted to take few minutes to express my high level of satisfaction with your team. As you know, we struggled in every way you can imagine to move to our new location. Kurt (which I have the impression was overseeing the move from an IT perspective) did an amazing job coordinating and making it happen. I do believe he went the extra mile and did all he could to help us in every possible way.

I have very high expectations when it comes to customer service as such, I closely pay attention to every vendor/service provider we have.  Impress Computers is the only vendor that I have seen exceeding my expectations. Every tech you have sent to help us whether in person or remotely has been:

  • Reliable
  • Knowledgeable
  • Professional
  • Efficient

I am also satisfied on how quickly our IT issues are resolved. I hope this does not change in the future and I hope you take good care of your team.

Nadia Cruz

CPA, Controller

Houston Meat Distributors

Nadia Cruz

Quick Response, Service Reliability and Expertise and they simply fix our problems

We have been Impressed with the service and reliability of Impress Computers since we moved our IT support contract to them. All of our issues are addressed quickly and they stay fixed.

In the past we had difficulty in dealing with recurring issues that were never fully fixed, which was very painful. We have found that the team at Impress are quick to get hold and they simply fix our problems.

Whenever we call it is as if they are working exclusively for J&G

Brian Jeffries Vice President
J&G Sales Inc

They Listen and Understand our IT Needs and Provide Quick Response at an Affordable Rate

Impress really listened and understood our IT needs and their responsiveness is excellent!

We also appreciate that they have a really personal feel, nothing is automated, nor do you feel like you are simply part of a “corporate process”, their technicians are knowledgeable and always strive towards great support.

They are personable – and economical – to work with. Impress imparts the sense that resolving their client IT issue is very important to them.  I really appreciate being able to speak with their client support rep who is assigned to our agency.

Bill Pellerin, TCI, PCI, CII Texas Investigative Network, Inc.

Impress far outshines other IT Companies! Reliable, Knowledgeable and Proactive

Impress Computers provides us with systems reliability – no surprises and they give us peace of mind.

They far outshine other IT companies with reliable, responsive, knowledgeable and proactive support.

Since we made the switch from “buy it by the pound” mode with other companies to pre-contracted ongoing IT management with Impress Computers, they have provided significant benefit to the operation of all of our IT systems. Instead of reactive responses to server conflicts, virus issues, hardware crashes, software obsolescence, and random backup support, we now operate in proactive mode with much greater overall system reliability.

John Dunn Regal General Contractors, LLC.

Professional, Consistent, Disciplined

Impress Computers provides our firm with the comfort of knowing that our IT needs are consistently assessed and monitored by seasoned and committed technology professionals; a fact that allows my staff and I to focus our work and attention where is should always be - on our clients.

Impress Computers provides our firm with a disciplined and consistent outsourced IT department. Not only is this an exceptionally cost effective approach to addressing the firm's IT needs but it also gives our staff comfort in the knowledge that the our systems are being updated and maintained on a regular basis, and when those unexpected technology problems arise we have a consistent point of contact

This support is backed by a team of professionals, committed to the priority we would demand of an internal IT department. This level of IT oversight comes from Impress Computers' managed IT solution; a solution which provides on-going remote monitoring of our firm's systems as well as regular quarterly office visits to assess and provide preventative updates and maintenance to our systems

Impress Computers has filled that need for our firm in a professional, consistent and disciplined manner, and most importantly it has done so at an exceptional value to our company and ultimately to our clients.

Give them a call you won’t be disappointed.

Mark A. Frugoni Co-Founder & Principal
FOCUS Wealth Advisors, LLC

Personal Attention, Follow Up and Consistently Good Service – We Love Them

We love the Personal attention that their guys give when they come out and the fact that when they are called, they are willing to help without complaining and making you feel like you are a nuisance to them.

I appreciate that they call back and follow up on projects and they give you times and dates. The patience that their team has with our people who are not tech savvy is awesome.

I would recommend Impress Computers on the service I have received. It has been consistently good service with everyone in the office not just one person. The biggest thing for me has been the customer service and the follow-up. I love our Impress Team!

Tracy Harris Office Manager
Torrey Refrigeration

Professional Attitude, Helpfulness, Customer Service and Knowledge

Having a one stop shop for all of our IT needs, seems like Impress Computers are actually in our office for any of our issues

Their knowledge of the staff and their beyond professional attitude, their helpfulness, and their customer service is bar none. In my opinion you can’t compare Impress to another IT company.

I also really appreciate that this is a family owned and ran IT company, you’re not just another client, you feel like you’re a family member when you call or email for help.

Heather Preston Office Manager
24/7 Plumbing Services

Listen to what we need and find solutions to my problems

Impress Computers provide Great Customer service and are timely on all of my IT needs! I really appreciate that they listen to what we need and find solutions to my problems.

They have Knowledge and determination to get the job done.

Ray “Trey” Dugal III CFO
R4 Specialties

Fees are Reasonable and Service is Outstanding

Impress Computers have been responsive to every question and our account manager, has demonstrated a lot of patience and direction. We are years behind on updating our technology and he assessed and created a game plan that is feasible and doable

I really appreciate their follow through. Doing what they said they were going to do. Understanding technology…what is necessary, what isn’t as well as security and how it’s all tied together…it feels like going to a foreign country sometimes. All the hand holding and explanations bring great assurance.  It’s enormously helpful and has brought us confidence we’ve been lacking

Their Fees are reasonable and their service is outstanding. When is the last time your IT firm just sent a note to see how things were going? Their attention means a lot.

Lee McLeod Agent
Farmers Insurance & Financial Services

IT issues have been Handled Quickly and Efficiently

We have needed offsite backups for a couple of years and asked repeatedly from previous IT company and never handled.  I appreciate Impress found out what we needed and got it set up asap

They provided a Quick response to our concerns.  Whether it is a problem with internet based phone issue or getting server installed to do backups, they have handled issues that were being previously ignored by other IT co.

All our IT issues have been handled quickly and efficiently.  What I feel goes above and beyond are the emails that remind us if storm is coming how to prepare our office/computers and just checking in to make sure all is well by your office personnel.

Amber Whitt Logistics LLC