The Top 10 Reasons Why You’ll Want To Work With Impress Computers For Your IT Projects And Support:
Rapid Response and We Answer Our Phones LIVE . Response time is one hour or less guaranteed. A live person will answer your call, or you can enter a service ticket yourself online with our streamlined service ticket system. We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
Here at Impress We Keep Inventory on Hand In Our Warehouse. Most IT Firms do not carry inventory, meaning that you have wait days to get spare parts or replacement computers. By carrying all parts, computers, laptops and servers in-stock we are able to get you up and running in hours, not days.
You’ll Get A Professional LOCAL Team, Not A “One-Man Band” Or Outsourced Help Desk Based In Another Country. We CAREFULLY select, train and hire top-level professionals who are local to us and who know you and your company. That way you know exactly who’s getting access to your network and data. We also have a deep “bench” of experts you can rely on to deliver efficient, accurate recommendations and fast fixes to any problem you encounter, any need you have.
Cyber Security with 24/7 Support. In today's environment it is essential to have a good Cyber Security Defense System. At Impress we implement a multi-layered defense system that consists of Zero Trust and a 24/7 SOC with End Point Detection and Remediation, so that we are ready to defend your network on a 24/7 basis. In addition to our team of technicians that are monitoring your system during the day, we also have a night shift that monitors and maintains your network at night. This allows us to perform server maintenance, do updates and check your defense systems during after hours.
Family Orientated Business. We treat our staff as family and we offer the same service to our customers. Once you become a customer you will be part of our extended family.
Industry Knowledge. Our Tech’s are well positioned with our knowledge of the Engineering, Manufacturing and Construction Industry, Saving you Time, Money and Energy. We work with your ERP and CAD Software vendors, so that you can concentrate on your business
Conveniently Located. All of our Tech’s are conveniently located in the West Houston / Katy Area, and since out business is situated just south of the i-10 we can normally get to your office with 15- 20 minutes if you need an on-site visit.
We Guarantee to listen and Understand Your Needs. Our Team understands the importance of listening and finding out what your needs are so that we can tailor make your IT Support in a Personal and Professional Manner
Dependable. Impress Computers has been offering IT Support to the Houston and Katy Area for over 20 years and one of the reasons why our customers continue to use us is our reliable and dependable support
Responsiveness and Follow Through. Our customers simply love our rapid response and follow through on every project. Ensuring that everything runs smoothly and efficiently
Free Report
Impress Computers provided great service after my laptop failed. When my laptop would not boot up, I thought I had lost all of my business data which had not properly backed up on One Drive. Impress Computers were able to diagnose the issue, give me a new hard drive and map all of the data to the new drive. When I got it back, all of my data was saved and my laptop was like new. Such a relief!
Ann Howell
A marvellous mixture of skill and attitude. Whatever your computer related need is, they will find you a reasonable product or solution. I give them my best recommendations!
kristianpost1
Ian Bennett called my office multiple times and left a message that there was a "sitting duck letter" waiting on me. I had no idea what this was about, but he called multiple times talking about a "sitting duck." This was some type of gimmick email to solicit business. I don't appreciate being mislead. If you are soliciting business then simply let the person answering the phone know that up front. If you have to be misleading to get business, then I really worry about what you are willing to do to keep it.
Collin Cantrell
I had heard good things about Impress so I took my PC over to get it updated. All good results - they were professional, knowledgeable, courteous and reasonably priced. Not sure you can find that combination at other tech support companies. I have since referred them to friends and clients with great results also.
Don Dulin
I stopped by for a replacement drive to an old laptop. They didn't have the cheap spec part I was looking for, but they had a variety of quality alternatives. They were very friendly and helpful even after realizing I would not be much of a customer. I will be going back when I do work on modern equipment or choose to build something new.
Jared Hanawalt
Excellent service, products and prices! I will never go anywhere else for my electronic needs. They have a beautiful facility great warranties, repairs and IT support on staff. This is a one stop shop! Thank you for helping me run by business! Roland and his team are Amazing! I am so happy with my purchases!
Khrystina Shivers
Impress had Ryzen 5600X processors available when none of the large retailers did. And when it did become available elsewhere, Impress beat the price - by a lot (> $60)! My CPU shipped quickly, for a great price, and arrived fast. Thank you for doing a wonderful job. I'll be sure to recommend you to my friends and include you in my shopping sites from now on!
Pete Payne
After much time looking for the Ryzen 5 5600x and it being sold out everywhere I stumbled across Impress Computers. Lightning quick and helpful customer service along with some very cheap prices, shipping was a little slower than huge companies however, my part came so I was left satisfied. Thank you, Impress Computers!
Brian Ramos
Very helpful and friendly staff when it came to building my new PC. Despite purchasing most of my parts elsewhere, they were able and willing to help build my new PC. Having invested so much into my new build, I'd rather leave it to the professionals to assemble my new custom built PC. If you're like me and are hesitant on building your own PC because you're afraid you may short circuit it or mess up along the way, I cannot highly recommend Impress Computers and its staff to build your PC for you. Along the way, if they have questions regarding your build, they will be honest and stay in contact with you. I will definitely refer them to people and use them again in the near future when it comes time to upgrade a new PC!
Wilson Li
Amazing work. Their customer service is amazing and they are honest. They won't just give you the option that makes them more money, they actively try to save you money while getting your computer up and running as quickly as possible.
They also have a quick turnaround on repairs, they had the parts in stock to fix my computer and had it done within a couple of hours after diagnosing the issue and talking with me.